Tax payers will now be able to lodge their grievances with the taxman at the click of a mouse, with the launch of an online complaint redressal mechanism on the lines of the existing e-filing facility of tax returns.
The facility will soon be available on the official Web site of the Income- Tax (IT) Department, with the completion of the trial run of this maiden initiative in the next few months.
“The department will now start to register the grievances of the taxpayer on the official portal also, similar to the online filing of tax returns facility,” said a senior IT official involved in developing the new process.
The trial run of this facility named ‘Sevottam' is already being experimented on a pilot-basis in Mumbai and Udaipur, the official said. While registering online complaints, the tax payer will also receive an acknowledgment number, which would have a fi xed time limit that will ensure that it is redressed within a stipulated duration.
The online facility aims to create a hassle-free facility for tax payers across the country, the official added.
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